Use Clever Single Sign-On for Ellevation

🔐 Account type(s) with default permissions to manage this: Administrator (login access varies by Account Type)

💻 Tier(s) this is available for: Foundation, Essential, Pro

Single Sign-On (SSO) through Clever's Instant Login lets your staff reach Ellevation in one click from a portal, LMS, or staff website, so people spend less time managing separate logins and more time supporting English learners. This article walks you through how Clever SSO works, how to set it up, how to manage access, and how to troubleshoot common issues. To read how students use SSO to access Ellevation Benchmark, see Ellevation Benchmark: The Student Experience.

In this article:

• How Clever Single Sign-On for Ellevation Works
• How to Set Up Clever Single Sign-On for Ellevation
• How to Manage Permissions, Account Types, and School Access for Clever Users
• How to Troubleshoot Clever Issues

How Clever Single Sign-On for Ellevation Works

School districts can set up SSO for district and campus-level staff and for classroom teachers. With Clever SSO enabled, all staff can access Ellevation through one of the Ellevation tiles shown below.

All staff (Administrators, Specialists, Principals, Teachers, and others) log in through Ellevation in Clever.

Once Clever SSO is configured for a user category, people in that category can access Ellevation through Clever as long as they have a profile in Ellevation's User Management with an email address that matches their email address in Clever. Some districts choose to enable Clever SSO for a single user category, such as classroom teachers only.

ℹ️ Note

Some staff in non-classroom roles, such as EL Specialists, cannot always be included in the nightly automated file from a district's SIS. In those cases, they must be added to Ellevation manually before they can access it through Clever. To learn how, see Manage Ellevation Users.

Many users prefer to access Ellevation through Clever once SSO is configured, but they can still sign in on the Ellevation login page with their Login ID and password. Administrators can continue to manage user permissions, access levels, user information, and account statuses in User Management. To learn more, see Manage Ellevation Users.

ℹ️ Note

Districts sometimes ask about using Clever student data sync to update student data in Ellevation. Clever student data sync (Clever Rostering) exposes only a limited set of student data fields and does not include important EL-specific fields, so Ellevation does not support Clever student data sync. To learn about automating your student data, see Sync Data from Your Student Information System with Ellevation.

How to Set Up Clever Single Sign-On for Ellevation

Complete the steps below to prepare to set up Single Sign-On through Clever.

1. Review How Clever Single Sign-On for Ellevation Works above.
2. Determine which user category or categories you want to set up Clever SSO for.
3. Verify the following for users in the categories you want to set up:
   1. All staff members have records in Ellevation with associated email addresses.
   2. All staff members have records in Clever with associated email addresses.
   3. Staff email addresses are the same in Clever and Ellevation.
4. Request Ellevation through your district's Clever portal following Clever's request instructions.
5. Configure your Data Sharing Preferences in Clever to share staff data with Clever's Ellevation application following Clever's data sharing instructions.
   • Make sure you share the appropriate staff emails with the corresponding Ellevation application.

Then contact your main Ellevation contact for assistance. Be prepared to share the names and contact information for two test users for each user category so that Ellevation can work with them to test the integration.

How to Manage Permissions, Account Types, and School Access for Clever Users

Administrators can manage Clever users' permissions and access levels by making manual updates in User Management or through the staff file automation. To learn more, see Manage Ellevation Users.

How to Troubleshoot Clever Issues

You may run into situations where users cannot access Ellevation through Clever SSO. Select the issue you want to troubleshoot:

• Data in Ellevation Does Not Match the Data in Clever
• Users Not Seeing the Ellevation Icon in Clever

Data in Ellevation Does Not Match the Data in Clever

If users cannot log in to Ellevation through Clever SSO, Administrators can confirm whether the data in Ellevation matches the data in Clever and update it as needed.

1. Navigate to the User Management page:
   1. Go to the Admin menu icon on the navigation bar.
   2. Click User Management.
   3. Select Users.

📝 Navigate to User Management, then Users.

2. Search or use the Filters at left to locate the user.

📝 Use the filters at left to find a specific user.

• If the user does not have an account on the User Management page in Ellevation, they must be added:
  • Reach out to your SIS manager to make sure the missing user is included in the nightly staff file automation to Ellevation.
  • Some staff in non-classroom roles, such as EL Specialists, cannot always be included in the nightly automated file and must be added to Ellevation manually before they can access it through Clever. To learn how, see Manage Ellevation Users.
• If the user has a duplicate record in Ellevation, learn how to Merge Duplicate User Records.

3. If the user has only one Ellevation account, open their profile.

📝 Open the user's profile from the menu.

4. Check whether the person's email in Ellevation matches their email in Clever.

📝 Confirm the email in Ellevation matches the email in Clever.

• If they do not match, update the user's email in Ellevation, your SIS, and Clever so that they match and reflect the user's current email address.

Users Not Seeing the Ellevation Icon in Clever

If users report that they cannot see any Ellevation icon in their Clever portal, work with your district's data team to:

1. Confirm the Ellevation app was shared with the users reporting the Clever issue.
2. Confirm your Data Sharing Preferences in Clever are configured correctly to share staff data with Clever's Ellevation applications, following Clever's data sharing instructions:
   • Make sure you share the appropriate staff emails with the corresponding Ellevation application (classroom teachers with Ellevation InClass, and all other users with Ellevation).
   • Your data team may need to set up a Share by Rule in Clever to ensure the right group of users sees the right icon, following Clever's Share by Rule instructions.